Administration of homeowners' associations
Communities, well administeredGestión que suma
We administer homeowners' associations across Gran Canaria from a law-based office: lawyers and a chartered property administrator, with one contact person for your board.
- Who it's for
- Homeowners' associations
- Contact
- Elena Azparren Huarte
For boards and presidents
If you chair an association, from a new development to a large tower block, we take care of everything shared in the building: budgets, fees, accounting, meetings, minutes and incidents. What happens inside each home remains the responsibility of each owner.
If the lift breaks down, we get the call. If the sink in your flat breaks, that is the owner's concern.
Eight things we offer that are worth comparing
- In-house legal trainingPayment claims, MASC agreements (out-of-court dispute resolution) and orders for payment (monitorios) are handled inside the office.
- An assigned contactOne person looks after your association day to day and works with the board on the building's priorities.
- Specialised departmentsIncidents, accounting and insurance claims each have their own team.
- Annual cost reviewEvery year we review services and supplies to look for better offers.
- Free app and websiteEvery owner can check documents, accounts and notices at no cost.
- Staff in several languagesThe office has staff who speak English and German.
- Meetings by video conferenceWith subtitles in other languages, for owners who are not on the island.
- Experience with subsidiesWe have handled several subsidy applications for associations, with very positive results.
How we start
Ask us for a quote
You tell us what your association is like and what the board needs.
We meet
Either at your building or at our office, so you can see the infrastructure we have.
We assign your contact
One person works with your board to put the building's priorities into action.
What property administration includes
This is what your association receives with property administration.
- 01
- Administration and accounting — Annual accounts, budget, collections and payments, and tax filings.
- 02
- Meetings and minutes — We call and hold the meetings, write the minutes and carry out the agreements.
- 03
- Maintenance and incidents — Visits, works, quotes and an annual review of services and suppliers.
- 04
- Legal advice and claims — Claims for unpaid fees, payment orders, court action and construction defects.
- 05
- Paperwork and representation — Dealing with public bodies, e-signature, data protection and CAE compliance, and payment certificates.
Day to day
What we do every month for your building
This is what your association receives with property administration.
We prepare the annual and monthly budget.
We manage all receipts, whether paid by direct debit or not.
We split expenses according to each owner's ownership share.
- We keep the books under the Spanish General Accounting Plan and deliver the accounts every four months, plus each owner's ledger if needed.
- We pay the services the association contracts and monitor income and expenditure.
- We obtain quotes for repairs, improvements, concierge, cleaning and other services.
- We follow up incidents daily and visit the building with the assigned person.
- We prepare the meeting notices, attend the general meetings (two a year included) and write the minutes.
- We advise the board in line with the Horizontal Property Act (LPH).
- We draw up the articles and the internal rules if they are needed.
Six pillars
How the management is organised
Budgets, receipt management and splitting of expenses according to ownership shares.
Daily follow-up of incidents and quotes for repairs and services.
Meeting notices, attendance at meetings, minutes and legal advice. Subsidies are assessed case by case and quoted separately.
Court and out-of-court claims against defaulting owners, at a special rate for the association.
We support you in carrying out the board's duties.
We keep you informed of legal developments and of any digitalisation that adds value to the association.
We work with TuComunidAppOwners have everything on their phone
A web portal and a free app for every owner in the association, available in several languages.
- Free for owners
- iOS, Android and web
- In several languages
Web portal
- Documents of interest to the association
- Each owner's personal financial position
- Accounts and ledgers
- Minutes and meeting notices
- News and notices of general interest
App for iOS and Android
- Check documents and your financial position
- Book shared spaces
- Notices, minutes and meeting calls
- Report incidents and track them
- Available in several languages
Meetings can be held by video conference, with subtitles in other languages.
Step 1
We set you up
We register every owner in the community and send you your login.
Step 2
Download the app
Free on the App Store and Google Play, or use the web version.
Step 3
Everything from home
Issues, bookings, bills, minutes and notices for your community, connected to our office.
Legal obligations (optional)
Association obligations we can also take care of
They are contracted separately and quoted according to the type of association. We ask about them in the offer.
- Tax managementAssociations increasingly have to file quarterly and annual returns with the tax authorities. We prepare them in our own office. · In our own office
- Digital certificate and electronic mailboxAssociations must hold a digital certificate to receive notifications from the authorities. We take on the responsibility of receiving them, which used to arrive on paper. · In our own office
- Data protection (LOPD)We bring the association into line with data protection rules, working with a specialist company. · Specialist external company
- Occupational risk preventionThe association must have a prevention plan even if it has no staff of its own. We put it in place with a specialist company. · Specialist external company
FAQ
Frequently asked questions
What does AFAL manage and what is each owner responsible for?
AFAL manages what is shared in the building: lift, roof, garden, car park and common areas, plus accounts, meetings and incidents. What happens inside each home is the owner's concern. If the lift breaks down, we get the call; if the sink in your flat breaks, we do not. Nor do we let out individual homes through AFAL Comunidades.
Who will be our contact?
We assign one person to your association as the direct contact for day-to-day matters. That person visits the building and works with the board to put the priorities into action.
What happens with owners who do not pay?
As a law firm, we draft the preliminary demands, formalise MASC agreements and file orders for payment (monitorios) inside our own office. The association only advances third-party costs, such as the burofax (registered notice) or the court procurator.
Is there an app for owners?
Yes. Every owner gets a free website and an app for iOS and Android where they can check documents, their financial position, minutes and meeting notices, book shared spaces and report incidents, in several languages.
Can meetings be held by video conference?
Yes, with subtitles in other languages, which is useful if any owner lives outside Gran Canaria.
Can you help us apply for subsidies?
Yes. We have handled several subsidy applications to public bodies with very good results. They are assessed case by case and quoted separately.
Other services for your owners
Holiday lets and room-by-room lets
Management of short-stay and room-by-room lettings with Rentu Rooms.
Want to compare with your current administrator?
Tell us what your association is like and we will prepare an offer. You can also visit us and see how we work.
- Phones
- 928 380 480928 380 426
- [email protected]
- Office hours
- Monday to Thursday: 9:00–16:00Friday: 9:00–13:30